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Regulation E - The Basics and Error Resolution

Duration :

Course Description:

         In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device. The confusion over the Reg E error resolution process for electronic fund transfers (EFT's) and the loss of a debit card can be complicated.

         This session will help illustrate the handling of unauthorized consumer transactions about Regulation E and where the liability is applied (Hint: It is not always the financial institution - the "consumer" does carry some liability).

         We will also discuss and define the limits of liability and who is liable for what amount while providing some real-life scenarios. Details on the error resolution process for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit; included will be guidelines on the "what if" there is no error, and providing notice to consumer, and any overdraft protection relating to that provisional credit being reversed.

         Included in the discussion will be liability (maximum amounts) of the consumer and financial institution when there is the loss of a debit card.

Why should you Attend?

         As a financial institution, you have responsibilities and liabilities under Regulation E for your consumer accounts when there are unauthorized transactions.

         Regulation E contains an error resolution process for electronic payments posting to consumer's accounts. In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device.

         Included in this session is an opportunity for attendees to apply the basics of Regulation E and the error resolution time frames and processes as provided in this webinar, as the trainer walks attendees through some real-life scenarios.

Areas Covered:

Topics covered include:
  • Identify what is covered by Regulation E and what is not covered
  • Details on "What is an Error"
  • Time frames for consumer when reporting errors to the financial institution
  • Consumer liability and responsibility for unauthorized transactions
  • Loss or theft of Debit card and liability of which party for those transactions not authorized
  • Financial Institution liability and responsibility when handling errors to consumer accounts

Who will benefit?

This webcast will be of a valuable assistance to the below audience.

  • Financial Institution CEO's and CFO's
  • ACH operations staff
  • Compliance officer
  • ACH managers
  • aspiring AAPs (Accredited ACH Professional)
  • Electronic Payments Professionals
  • Banking staff
  • Financial Institutions
  • ACH Operations Departments
  • Audit Departments (within financial institutions)
  • LinkedIn Group - called "AAP"

Registration Options

Avail 12 months unlimited access for a single user.

Material shipped within 15 days post webinar completion & get life time access for unlimited participants.


ACH, Same Day ACH Payment, Audit Departments, ACH Operations, Financial Institutions, Electronic Payments, AAPs, Accredited ACH Professional, Financial Institution, Consumer accounts, Unauthorized transactions, Consumer liability, Regulation E, Debit card, electronic fund transfer, EFT

Speaker Details

Donna Olheiser

Donna Olheiser

VP of Education at Dynamic Mastership

Donnas extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event

Refund Policy

Participants/Registrants for our live events, may cancel up to 72 hours prior to the start of the live session and ComplyArena will issue a letter of credit to be used towards any of ComplyArena's future events. The letter of credit will be valid for 12 months.

ComplyArena will process refund in cases where the event has been cancelled and is not rescheduled within 90 days from the original scheduled date of the webinar. In case if a live webinar is cancelled, participants/registrants may choose between recorded version of the course or a refund. Refunds will not be processed to participants who do not show up for the webinar. A webinar may be cancelled due to unavoidable circumstances, participants will be notified 24 hours before the scheduled start of the event. Contact us via email: admin@complyarena.com or call +1-888-222-5917 (Toll Free).